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A Q&A with Nolwenn Kerzreho and Joe Gollner

Modules of content can be assigned to the appropriate subject matter expert and other tasks, such as review or approval, can be distributed as well. DITA is really only one of the tools that an organization can leverage. Digital assets are classified as images, multimedia animations, videos [ Exceed Customer Expectations Thanks to the granularity of structured content, you can deliver high-quality, personalized content to customers in any language. How are we doing?

May 19,  · — Nolwenn Kerzreho (@NolwennIXIASOFT) May 17, What will you be talking about at this event? I am hosting a workshop on Collaborating with Subject Matter Experts on the first day. The goal of this interactive workshop is to better prepare project plans .

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• Rather, they enforce and support the processes, automate assignments, and notifications.
• What factors are leading organizations to embrace collaboration?
• What factors are leading organizations to embrace collaboration?

Metrics for continual improvements - Nolwenn Kerzreho ...

The switch to DITA is often justified using a business plan based on the expected Return On Investment (ROI). However, DITA metrics aren't just about cost savi…

Nolwenn Kerzreho - Responsable technique de comptes pour l ...

Voir le profil de Nolwenn Kerzreho sur LinkedIn, le plus grand réseau professionnel mondial. Nolwenn a 3 postes sur son profil. Consultez le profil complet sur LinkedIn et découvrez les relations de Nolwenn, ainsi que des emplois dans des entreprises similaires.Title: Responsable technique de …

Nolwenn Kerzreho, France, Europe: Berufserfahrung, Kontaktdaten, Portfolio und weitere Infos: Erfahr mehr – oder kontaktier Nolwenn Kerzreho direkt bei food-faq.nettion: Technical Account For Europe.

Eliminate bottlenecks and increase your competitive edge by simplifying the management of multiple product releases. Our component content management system platform takes the stress out of the equation. Team collaboration is the secret to success. You can expect a serious boost in productivity. Whether operating a small or large technical communications team, you can rely on our enterprise-class CCMS for its flexibility, no matter how much your documentation needs may grow. A collection of testimonials from our customers and partners.

Today, with IXIASOFT, we have brought all the workflow back under our streamlined processes, except for the translation itself. They supported DITA development and ensured that content management users had the tools they needed to achieve financial and organizational success. It has always been a pleasure for me to work with the IXIASOFT team. Previous Next.

Author, collaborate, review, localize, deliver, and manage your DITA-based technical content with IXIASOFT CCMS, anytime on any device. IXIASOFT CCMS is used within a variety of industries across the globe including software, semiconductors, heavy manufacturers, and medical devices. Our enterprise-class DITA CCMS platform is trusted by industry-leading organizations around the world.

Elevate customer experience. These teams indicate that, in the past, they had to chase people around looking for details needed in the documentation. So while getting the collaborative process and environment in place takes effort, there are definitely improvements from the perspective of the documentation team.

And there are larger improvements too. Respondents were asked to identify their primary pain point when it comes to collaborative writing.

Ninety professionals responded and the poll was also very heavily commented. I was glad to find the tools are not perceived as a hindrance to collaboration. Rather, they enforce and support the processes, automate assignments, and notifications.

However, if the basics of good information structures and clear processes are missing, technology will not be able to help much. This underscores the need for the information architect to implement well-designed authoring plans and information structures so that content collaborators can see how their contributions fit in.

The comments provided on the poll showcased the passion of many of communication professionals who strive to make content collaboration work in their organizations. Other comments identified a lack of willingness of people to commit the time to make collaboration work. JAG: The flash poll did highlight several important considerations.

As Nolwenn noted, the volume and vigor of the comments provoked by the poll were particularly interesting. I find the comments about the lack of management support and weak leadership to be very instructive. NKE: There is no successful change in collaborative practices without the adoption of a a new frame of mind and b new processes.

Change management can be hard. Others may feel they are being drafted into a process in which their value will no longer be visible.

One key to making the change is to make it as easy as possible for the information developers and collaborators. The tools should not get in the way, but rather should support the team effort toward its goal. Put into place simplified processes and bring clarity to the team as to their changing roles. This means that the leadership needed to facilitate the changes in behavior will either come from executive management or from business unit managers who can reach out to their colleagues in other units to coordinate the change process.

A shared repository is pretty much mandatory so that all contributors can share and reuse information, receive notifications from processes, task assignments, quality reports, and other status indicators.

The tools can also help by providing a common project space so that teams can share ideas about the content being developed and about the process, the roles and the guidelines being followed.

It is very important that people feel that they are part of the overall process and not just a cog in the wheel. With the right collaboration space available to them, all participants can feel that they can raise questions and ultimately see changes made in the process.

Introduction of structured approaches is key, and this breaks down into usable information structures and clear process guidance. The tools can work support structures and processes and can give people a point of reference as they interact with new groups of stakeholders. Adopting a standard such as DITA can help with the structured approach. DITA in particular offers some benefits in this context, because it uses proven tactics for handling modular content and for defining common information structures.

However, this does not mean that you can wave a DITA magic wand and automatically make collaboration happen. DITA is really only one of the tools that an organization can leverage. JAG: I do find that the move to standardized, modular content actively helps to facilitate collaboration, particularly in breaking the control historically associated with publications.

Modules of content can be assigned to the appropriate subject matter expert and other tasks, such as review or approval, can be distributed as well. Modules where contributions will come from different people can be isolated and handled in whatever way the organization finds works best.

In the end, the modularization of content helps individual contributors to identify with, and assume responsibility for, specific parts of the content. Standardization can also help where collaborators can work within a template structure that identifies specifically what is needed.

Tools can help a great deal in the area of standardization. To pick up on the points made by Nolwenn, Content Management Systems CMSs establish a framework within which roles and process steps can be expedited. And, if implemented well, this can help people by making it clear when their contributions are needed and giving them the confidence that once they have done their part others will be able to make use of their work.

The accelerating movement towards facilitating these interactions online using browser-based tools also means that content collaboration can happen among people literally working anywhere and without any specialized tools on their desktop.

NKE: In a well-implemented collaborative environment, information developers will see their roles change, but not to fulfilling a back-office function. In a well-implemented collaborative environment, the information development team becomes very active in both prescribing the quality standards, such as defining and maintaining the structures and guidelines being followed quality assurance , and in ensuring that the standards are being fully met quality control.

And information developers can be seen as solution providers when they lead the effort to define and deploy helpful tools, which builds additional credibility with managers and colleagues in other business areas. JAG: In my experience, and as Nolwenn highlights, where content collaboration has been enhanced, one role that remains with the information development team is final responsibility for content quality.

For example, authors may need to refine their skills as facilitators and mentors in order to help others meet the quality standards being set. By tackling all aspects of this role of ensuring content quality, measured by its ultimate findability and effectiveness for customers, information developers can make sure their evolving roles elevate their visibility and value. Facilitating collaboration within an integrated product team environment will usually uncover unexpected sources of content and talent.

Once the change happens, and people routinely collaborate across the product lifecycle, everyone will wonder how they had ever survived before. Across the board, the act of collaboration emphasizes that content is best understood as a strategic asset that needs to be professionally designed and managed and that, if this is done, will deliver a wide range of benefits to the organization. Nolwenn Kerzreho nkerzreho is a pre-sales consultant for Componize Software and an adjunct teacher in user-oriented documentation and XML authoring at the University of Rennes 2.

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IXIASOFT :: DITA Specialist Nolwenn Kerzreho Joins IXIASOFT

IXIASOFT, a global leader in the component content management systems (CCMS) marketplace, announced today that Nolwenn Kerzreho officially joined their team as a Technical Account Manager for Europe. Based in France, Kerzreho will consolidate the business development strategy for IXIASOFT in Europe and take charge of advancing the sales of their signature product, the IXIASOFT DITA CMS.

Voir le profil de Nolwenn Kerzreho sur LinkedIn, le plus grand réseau professionnel mondial. Nolwenn a 3 postes sur son profil. Consultez le profil complet sur LinkedIn et découvrez les relations de Nolwenn, ainsi que des emplois dans des entreprises food-faq.net: Responsable technique de . The switch to DITA is often justified using a business plan based on the expected Return On Investment (ROI). However, DITA metrics aren't just about cost savi. Nolwenn KERZREHO(RENNES) était étudiante chez Institut Catholique De Paris Isit Paris en Découvrez ses expériences et son réseau professionnel comme Yannick PRAT.

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Componize has just released an announcement about supporting the new RDA Resource Access and Description XML standard - Kerzrehp librarian code to describe books, periodicals, and other information objects.

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